Page 17 - Issue 48_press_efile

SACCO INDUSTRY WATCH

the terms of the contract. However,
we cannot ignore a few cases where
we delayed payments or returned the
merchandise because the provider
deviated from the terms of contract.

5. What factors influenced your
choice of service providers?

• The quality of service they offer.
• Reliability in terms of support

especially for software providers.
• Reputation of the service provider.

Getting recommendations from
previous customers.
• The pricing of the product/service.

6. How have the SACCO members
embraced the adoption of new
technology?

• Applying/Repaying the mobile loan
though mobile.

• Making payments through mobile.
• Checking member details through

web portal
• Communicating with the SACCO via

email, social media, mobile etc.
• Loan application online (in progress)

7. Has this enhanced your OUR VISION: To be a world leading SACCO in empowering members for
competitiveness? Does the quality life.
adoption of technology give you an OUR MISSION: To provide quality, efficient and affordable products and
edge over your competitors and in services while exploiting new technological frontiers.
which specific areas? OUR OBJECTIVE: To improve the economic lives of our members
through provision of quality products and services.
• Yes, the turnaround time for loans, OUR CORE VALUES: Simple | Proficient | Ethical | Cohesive
48 hours is able to be achieved
especially for members opting to be PRODUCTS
paid via Msacco. LOANS: Main (Normal) | Refinancing | School Fees | Emergency
SPECIAL PRODUCTS: Almasi | Jongea | Tiba | Shujaa | M-poa
• Communication with our members SAVINGS: Ordinary Savings (Monthly Deposits) | Investment Savings | Accounts
is real time in regards to guarantee
confirmation, thus aiding faster OTHERS SERVICES
disbursements of loans and timely
feedback Web Portal | M-SACCO Mobile Banking SACCO Assurance

8. Since inception, have you
conducted a customer satisfaction
survey? How do the findings rate
in comparison to your customer
satisfaction before adoption of new
technology?

• Yes, the SACCO has done customer
satisfaction survey. The survey rated
low in comparison to the customer
satisfaction before adoption of new
technology.

15| SACCO Star Magazine